Category Archives for Build the Capability of Others
How to Create an Operations Manual to Automate Your Work
Let’s see if this scenario has ever happened to you: An employee approaches you to ask how to do something. You are right in the middle of something important, but you know this request needs to get done. You put your own project on hold and go to help the employee. You show them how […]
Continue reading >>How to Create Checklists that Don’t Stink
Have you ever gone into a public restroom where you were scared to touch the walls, fixtures, or even the sink? Sometimes it’s the smells that scare you, and sometimes it’s the sights. Either way, a poorly maintained public restroom is a thing nightmares are made of.Trust me, I know—for more than two years I […]
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